Have you ever submitted a support case and, as a part of the troubleshooting process, been asked to provide logs for one (or multiple) components of a base ArcGIS Enterprise deployment?
Esri provides documentation on where the default logging location is for various ArcGIS Enterprise components, but this is a user-configurable path.
Default Logging Locations
- ArcGIS Server
- C:\arcgisserver\logs - as per here.
- Portal for ArcGIS
- C:\arcgisportal\logs - as per here.
- ArcGIS DataStore
- C:\arcgisdatastore\logs - as per here.
Maybe you go to check these default directories and you find that the directory doesn't exist, or that there aren't any logs present? You ask yourself, "Am I working with an ArcGIS Enterprise environment that has had logging locations modified from its defaults? What's the process for figuring out where the logs might be?"
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