If there is anything that the COVID-19 pandemic has taught the world, it is the fact that smart working is the future of companies and organizations working in services. A fact that, however, was already know by many employees, freelancers and partners working in the IT field: software developers, system administrators, and IT technicians were forced to embrace such paradigm many years ago, when virtualized Data Centers and Cloud-hosted infrastructures replaced a good portion of the existing on-premise environments, thus forcing everyone to remotely connect to them. That's especially true for organizations operating within the Information Technology business: a managed IT service company will likely already have the capabilities and the IT staff trained to provide remote assistance to their clients. However, having some skilled IT experts able to remotely connect to a Data Center securely hosted by a cloud provider such as Amazon AWS or MS Azure is not the same thing as allowing a bunch of non-IT employees to connect from their COPE or BYOD laptops to their company's workstations - unless you want to relax your organization's IT security posture.

For that very reason, in this article we'll try to briefly summarize the most important steps a System Administrator or IT Manager must follow to securely allow your employees to connect to the company's IT services. Read more of this post